Frequently Asked Questions
Everything you need to know about your Rainkiss order, shipping, and sustainable style.
What materials are Rainkiss products made from?
All Rainkiss products are crafted from 100% certified recycled polyester. We transform recycled PET bottles into high-quality, waterproof fabric to ensure you stay dry while supporting a circular fashion economy.
How long does shipping take and how much does it cost?
We offer worldwide shipping. Standard delivery typically takes 3-5 business days within Europe and 7-10 business days for international orders. Shipping costs are calculated at checkout, and we offer free shipping on orders above $100.
What is your return policy?
We offer a 30-day return window from the date you receive your order. Items must be in their original condition, unworn, and with all tags attached. Please visit our returns portal to initiate a request.
Are your rain ponchos one-size-fits-all?
Our signature rain ponchos are designed with a 'one size fits all' cut to accommodate a wide range of body types and layers. For specific measurements, please refer to the size guide on the individual product pages.
How should I care for my Rainkiss garment?
To maintain the waterproof coating, we recommend hand washing or using a delicate machine cycle at 30°C. Do not tumble dry or iron. Simply hang it to air dry, and it will be ready for your next rainy adventure.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and localized payment options like Klarna and iDEAL.